Terms of Sales
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The “Coutellerie Pallas” online store of the Coutellerie Pallas company mentions in these General Conditions of Sale, in accordance with the legislation, information on the company, products (goods or services), price, delivery, contractual conditions and guarantees, the right of withdrawal, termination of the contract and the settlement of disputes
28 bis place du champ de foire
79250 Nueil les Aubiers
Activities: Manufacture of cutlery
SIRET: 877 938 381 00010
APE code: 2571Z
In addition to this, you need to know more about it.
The purpose of these General Conditions of Sale is to define the rights and obligations of the parties, Coutellerie Pallas on the one hand and the persons, natural or legal, wishing to make a purchase on the site on the other hand, within the framework of the online sales.
3) Fields of application
These General Conditions of Sale govern the sale of products on the day the order is placed by the customer. They apply to all methods of ordering offered by Coutellerie Pallas.
4) Acceptance of conditions
These General Conditions of Sale can be read on the site http://www.couteaux-pallas.com They can also be sent by email or by post at the customer's request.
The customer acknowledges having read, at the time of placing the order, the general conditions of sale stated on this site, governing the contractual relations between "Coutellerie Pallas" and its customer, both parties accepting them without reservation, in their entirety. .
The fact for the customer to check the box "I accept the General Conditions of Sale of the store" before validating his order entails the express acceptance by the customer, without reservation and in their entirety, of the General Conditions of Sale.
The customer acknowledges by this act, having read, understood and accepted these General Conditions of Sale. The purchase by internet, telephone or postal mail also implies the unconditional acceptance and in their entirety, of these General Conditions of Sale which he acknowledges having previously read and understood. Consequently, the customer acknowledges being informed that his agreement concerning the content of these general conditions of sale does not require the handwritten signature of this document.
5) Products (goods or services)
The products are presented both, in the form of photos (as accurate as possible but some differences, in particular in the rendering of colors, may occur) and also in the form of a description allowing to know the essential characteristics of the product before its purchase. Information and characteristics are provided by Coutellerie Pallas. The company reserves the right to modify the assortment of products.
La Coutellerie Pallas cannot be held responsible in the event of non-performance of the contract concluded in the event of out of stock, unavailability of the product, force majeure, disruption, partial or total strike, in particular of postal services and means of transport and / or communication, floods, fire ...
The prices are indicated in Euros and are applicable from the date of the sending of validation of the order by the customer. They do not take into account the delivery costs, invoiced in addition and indicated before the final validation of the order. Full payment is made when ordering, except for a specific offer indicated on the site or online store. The prices of the suppliers of Cutlery Pallas being constantly evolving, the prices displayed on the site are likely to be modified at any time. But the applicable price is that indicated on the site on the date of registration of the order by the customer.
The customer has several means of payment of his choice to pay for his order: Paypal, check or bank transfer.
In the event of payment by check, it must be issued by a bank domiciled in metropolitan France. Orders paid by check will be shipped once the check is deposited in the bank and validated by banking services. The checks are cashed upon confirmation of the order.
Orders paid by bank transfer will only be processed upon confirmation of the transfer by bank services. Shipping times are to be calculated from the date of validation by the banking services of the means of payment. The customer guarantees that he has the necessary authorizations to use the method of payment chosen by him during the validation of his order.
The Coutellerie Pallas reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by credit card by accredited organizations or in the event of non-payment. It reserves the right to refuse to make a delivery or to honor an order from a customer who has not fully or partially paid a previous order or with whom a payment dispute is being administered.
Despite the verification procedures implemented, Coutellerie Pallas cannot be held responsible for any embezzlement or fraudulent use of means of payment. Cutlery Pallas retains full and entire ownership of the products sold until all sums owed by the customer in connection with his order have been collected. The transfer of ownership of goods purchased from Coutellerie Pallas by the customer to a third party will not be taken over by Coutellerie Pallas. Only the original purchaser of the product can claim access to the clauses of these general conditions of sale.
The products are delivered to the address indicated by the customer on the order form. It is therefore up to the customer to verify the information he provides. In this context, all the costs of re-shipping the order will be the responsibility of the customer.
Delivery times: 1 to 3 weeks.
In the event of a delivery delay of more than 3 days compared to the planned date, it is advisable to contact us by email or telephone in the very first place. If the package has already been shipped, you must then check with your post office that the package is not pending and then notify us of the delay by email. We will contact the Post Office to start an investigation which may last 21 days. If the package is found, it will be forwarded to your home. If it is not, after 21 working days of investigation, it will be considered as lost by the Post Office and it is at this time that we can send you a replacement product, at our expense or if the product does not 'was no longer available, we would refund the amount of the products affected by the loss of the carrier.
In the event of an anomaly concerning the delivery (damaged package, broken products, etc.), the customer must indicate this on the delivery slip accompanied by his signature. Indeed, the customer is required to check the condition of the packaging of the goods on delivery, to report the damage due to the carrier on the delivery slip and by registered letter within 48 hours as well as to Cutlery. Pallas within 48 hours. If the package is delivered by the Post Office, and it arrives open or damaged, the customer is required to have the postman or the post office establish a report of spoliation: report 170) so that Cutlery Pallas can initiate an investigation and compensation proceedings.
In the event of a delivery error or non-compliant products with respect to the order form, the customer will make a complaint by email ( firstname.lastname@example.org ) to Coutellerie Pallas, within 48 hours of delivery. After this deadline, or if the above rules are not respected, the complaints will be rejected. Any product to be exchanged or reimbursed must be returned in full within 8 days of the response of the Coutellerie Pallas to the following address: Coutellerie Pallas - 28 Bis place du champ de foire, 79250 Nueil les Aubiers. If this procedure is not followed, the complaint will be rejected.
In the event of a strike by the postal services, the transporter, or any exceptional event slowing down or preventing the delivery of the package, Coutellerie Pallas cannot be held responsible for the delays caused.
9) Shipping costs
Shipping costs are invoiced to the customer according to the weight of the package, the place of delivery, the carrier or the delivery method chosen by the customer. They are indicated to the customer in his shopping cart before the final recording of the order. Any validation of the order entails an obligation of payment. An email is sent to the customer to confirm the order has been taken, provided that the email address provided by the customer does not contain an error.
10) Right of withdrawal, return, exchange.
In accordance with the law, the customer has a period of 14 calendar days to exercise his right of withdrawal without having to pay penalties, with the exception of the costs of returning the products concerned. This period runs from the day of receipt of the products by the customer.
The return request can be made by contacting Coutellerie Pallas, by email, using the contact form on the site, or by phone. Cutlery Pallas will then tell the customer the procedures to follow. The customer is advised to return the products by registered mail and / or provided with additional insurance guaranteeing, if applicable, compensation for the products up to their market value in the event of loss of this merchandise. The return is made at the risk of the customer. It is therefore up to him to keep the proof of return. Return costs are the responsibility of the customer. Returned products must be intact, in perfect condition for resale, in their original packaging. They will not have been used, will not have undergone even minimal deterioration and will be in a perfect state of cleanliness. Any product damaged, incomplete, or whose original packaging is damaged will not be exchanged or refunded.
The refund is made no later than 14 days following the return of the package to the headquarters of Coutellerie Pallas. Certain products may not be subject to the right of withdrawal in accordance with Article L 121-20-2 of the Consumer Code, limiting conditions which are extended to the possibility of order cancellation. In particular, when providing products made specifically for the customer, personalized or made to measure. The exchange request must be made within 14 calendar days from the date of receipt of the product concerned. If the new product requested in exchange is for a higher amount, the customer must pay the difference before shipping the new product. Conversely, if the amount is less than the initial amount, the customer's account will be credited with this difference. The new product will be shipped after return of the exchanged product. If the shipping costs associated with the replacement product are higher than the initial shipping costs, Coutellerie Pallas may ask the customer for an additional contribution to the shipping costs.
11) Full conditions.
If one or more stipulations of these General Conditions of Sale are held to be invalid or declared as such in application of a law, a regulation ... the other stipulations will retain all their force and their scope. The applicable General Conditions of Sale are those in force on the date of registration of the order. They can be modified at any time by Coutellerie Pallas.
12) Applicable law.
These General Conditions of Sale are subject to French law. This is the case for the rules of substance and form. In the event of a dispute or complaint, the customer will first contact Coutellerie Pallas to obtain an amicable agreement.
13) Personal data.
14) Intellectual property.
All texts, images, etc. reproduced on the Coutellerie Pallas site and shop are protected by copyright and intellectual property rights.
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